Bithumb Introduces Video Call Identity Verification for Customers Aged 80 and Above

Bithumb has implemented an identity verification procedure using video calls for customers aged 80 and above. This measure aims to protect financially vulnerable groups and prevent financial incidents. With the increase in non-face-to-face financial transactions, the risk of financial crimes targeting the elderly has grown, particularly for the ultra-elderly who have limited experience with digital financial services and are at a higher risk of account misuse. Starting from April 1, Bithumb has been operating the identity verification procedure via video calls for members aged 80 and above. New member registrations or periodic customer verifications for existing members will confirm identity through video calls with the customer service center. Once identity is verified and the intention to use the service is confirmed, transactions can proceed; if the identity cannot be confirmed, access will be immediately blocked. If the video call connection fails, up to four connection attempts will be made, and if not received, withdrawal and release functions will be restricted. Since the introduction of this system, Bithumb has successfully detected and blocked accounts at risk of financial incidents early on. A Bithumb representative stated that while this procedure is not a legal obligation, it serves as a safety measure to prevent financial crimes against the elderly.

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